I wrote this because it actually happen to me..
As a guy in IT line of work....I could never understand this problem. This is the history
For a job in Chennai (India), company had bought me a round ticket from MA* airlines.
On the day I should flight this airline told the passenger that it was delayed (being an Indonesian this should be regular....no problem).
After 1 hour of delayed I finally flight to Kuala Lumpur first (it was the route).
Upon arrival at KLIA I suppose to took a fligth again to Chennai, but that's not the case.
The connecting flight that suppose to took me has flewn because of the delay in jakarta I missed the flight.....
,
but that's ok the airlines try to put me in the hotel along with 2 other passenger that has stucked with me.
When we arrived at the hotel the front desk told us they would gave us single room for three of us (what the he**).
Of course three of us got rage, we hardly know each other but they want to put us in one room?, this guy should be out of his mind.
We told him to call to MA* and he eventually gave us separate room.
On the next day in the morning we rushed to the KLIA to get checked in....
MA* told us we have to switch airlines because there are no MA* flight till evening...,
we then got switched to a local indian airways which is eventually had flight to KLIA.
This MA* personel then collect our ticket and change it to a boarding pass....,
the bad thing was I forgot that my ticket is also a return ticket and the MA* personel also forgot to return my ticket....
so by the time I realized it I already at chennai airport.
I rushed into a MA* personel in chennai airport and tell them the problem....
they said I only had to go to centrall office in downtown chennai and I will get it back.
I went to the MA* Chennai office and they told me they cannot reissue the ticket until there's some confirmation from KLIA or Jakarta office.
So I told them to make the call, and still yet they were not make the call
(my thought was a single international call is too expensive for this airlines).
I call my colleque to help me on this problem through jakarta, but still the problem goes on and on until 5th day ....
(heck we live in a communication age...but for this time the communication still becomes burden to this airlines..).
On the 5th day....my office colleque told me that they already had MA* Jakarta Office to send a telex to MA* Chennai office,
I wait for couple of hours to make sure that MA* Chennai office got the telex and made the call.....
I call the MA* Chennai office and they told me still haven't got the telex
(by GOD a telex travel more than 2 hours !!!, its imposible), this is one thing for sure the MA* personel in Jakarta had not send it.
So I ordered my colleque to went to MA* Jakarta Office on 6th day and assist the MA* officer to send the telex (heck they even don't know how to send it probably...grrrr).
On 6th day I got fully conform that the telex has been sent with the assistant of my colleque,
so I made the call to MA* office and they said they already got the telex and I can get my ticket.
After all said and done....it has worn out everything from me, my colleque for this simple problem...,
I already made a resolution to my company....nerver use MA* anymore.....because we've come to the conclusion that
MA* is a screwed company of the first order even an international call is way to expensive for them.